Privacy Policy

 

Hello There! This is our privacy policy and, if you landed here, it means that you want to learn how we process your personal data and how we protect your privacy at: Grampa’s Garden  (GrampasGarden.com)


Essential information we collect
In operating our online ecommerce store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store.

For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. 
We do that in order to:

  • remember who you are after you log in so that you do not need to authenticate at each
    Click;
  • monitor if our website is running with the high performance we are dedicated to
    Providing;
  • let you browse between products without having to start back from the home page at
    each click;
  • remember if you put something in your shopping cart before you decide to checkout;
  • and control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the
use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.


Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully
process your order and ship the merchandise you selected, we need your personal data such as
your first and last name, your email address and your shipping and billing address. We also use
your contact and order information to send you communication related to the processing of your
order. We will ask you to provide this information in our “checkout page” before letting you
finalize your purchase with the payment.

Accounts
You can sign up for an account if you’d like. This will make us happy because it confirms your
interest in our store. It should also make you happy because we will remember your information
and, when you decide to buy our products, you do not have to provide all of your information over again -- you just need to log-in.

Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also give you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of this page so we may assist with deleting your account data.


Partial Purchases
If you have started to buy one of our products, but have not completed the purchase, you may
have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications once opted-out.

Reviews
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

Personalization
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The
information on your visit provides us with insights on your interests and allows us to send you
relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block via your web browser/device.

Newsletters / Email Correspondence
As part of our promotions and marketing, we periodically send email newsletters. In doing so, we may use a 3rd party application such as Mailchimp or other 3rd party software to assist in maintaining our email lists, and campaigns.  

You will be included in our mailing list if you requested/opted-in to be included in the list via our sign-up form on our website, during the ordering process on our website, over the phone, or from a trade show or public appearance we attend.

At any time you may opt-out of our email newsletters by following the unsubscribe link at the footer of any newsletter from us.

Other Uses of Personal Data
We use selective 3rd-party software providers for services such as analytics and reporting.  Primarily we use Google Analytics to read demographic and visitor behavior flows.  This data is typically non-identifying, thus used in a general sense to gain overviews of how our customers use our site and to identify any potential issues as well as to make improvements with.

How do we process your information?
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
BigCommerce Address: 11305 Four Points Drive / Building II, Third Floor / Austin, TX 78726
Through BigCommerce, we also use other, highly specialized external providers to provide the
most competitive services. For example:

  • Payment: ​Our store is PCI-DSS compliant (a very strict industry standard with
    requirements for the security of credit card information), but we want to use accredited
    companies to process your credit card information. 
    Authorize.net - A United States-based payment gateway service provider, which allows us to accept credit card payments securely via our website. The payment information provided is encrypted and sent securely to the Authorize.net system (off-site).
    PayPal - A United States-based payment gateway service provider, which allows us to accept various forms of payment via the PayPal website.  Visitors will be directed to PayPal to complete their purchases at time of checkout, if PayPal option is selected.  This information is transmitted securely to PayPal. We do not store your PayPal payment information on hand, though we may store your PayPal email address for quicker checkout in the future.
  • Shipping: ​We integrate with a number of shipping companies to fulfill your orders. 
    USPS - United States Postal Service. Once your order is placed, or during the final checkout processes, we will use the shipping information you provided, to accurately provide our packing and shipping services through United States Postal Service, if selected during checkout as a shipping option.
    UPS - United Parcel Service.  Once your order is placed, or during the final checkout processes, we will use the shipping information you provided to accurately provide our shipping services through United Parcel Service, if selected during checkout as a shipping option.
    Partnering with highly specialized external companies allows us to focus on what we do best: making and selling great, natural therapy products.

How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.

How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

Do we have any legal obligations when handling your data?
Yes, we might need to share your personal information to comply with applicable legal
obligations.

Who can you contact for privacy matters?
You can contact our network administrators here:
Grampa’s Garden - I.T. Department
network@grampasgarden.com
(207) 373-0770


Do you need to file a complaint?
If you have any privacy complaint, you have the right to file a complaint with our supervisory
authority. Jacqueline Painchaud - jpainchaud@grampasgarden.com

Updates to this policy:
If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear on our home page GrampasGarden.com so it will be visible as you enter our store. 
You may receive an email if you are a former/current customer, notifying you of any policy changes.

How to contact Grampa’s Garden for any inquiry/concern:
You may contact us with any inquiry or concern (product and service offering emails [solicitation] will be deleted, and not responded to).
We make every effort to respond to customers within 24 hours, though, for non order-related questions and issues,  it may take longer during peak seasons and times. 

Emailinfo@grampasgarden.com or use our convenient contact form

Phone: (207) 373-0770 or toll-free (877) 373-4328

Mail:
Grampas Garden Inc
PO BOX 311
Brunswick, ME 04011 

Warehouse/Offices: 
Grampa’s Garden Inc
62 Park Drive
Topsham, ME 04086